Privacy policy.

Last updated: 3 October 2026.

1. Who we are and what this policy covers

This Privacy Policy explains how Orbital Quest (“Orbital Quest”, “we”, “us” or “our”) collects, uses, discloses, retains and protects personal information when you visit this website, submit an enquiry, communicate with us about our services, or otherwise interact with this website.

This policy is intended to provide transparency for visitors in the European Economic Area (EEA), the United Kingdom and the United States, and to address privacy rights that may apply depending on where you live and the nature of our relationship with you. Where a specific law imposes stronger or additional rights, that law will apply to the extent required.

2. Information we collect

We may collect the following categories of information:

• Identity and contact information: first name, surname, email address and telephone number.
• Enquiry information: the service you select and the requirements, project information or other content you choose to submit.
• Technical and usage information: limited information such as IP address, browser/device information, security logs and information necessary to maintain website availability and security.
• Communication records: information contained in correspondence with us.

We do not ask you to submit special-category or sensitive personal information through this website. Please do not include health information, financial account credentials, government identification numbers, passwords or other highly sensitive information in an enquiry unless we specifically request it through an appropriate secure process.

3. How we collect information

We collect information directly from you when you complete the contact form, email us, telephone us or otherwise provide information voluntarily. Limited technical information may be collected automatically when you access the website for security, fraud prevention, reliability and operational purposes.

4. How we use personal information

We may use personal information to:

• respond to enquiries and requests;
• evaluate and discuss potential projects, services and partnerships;
• communicate with you about an enquiry or existing business relationship;
• provide, administer, maintain and secure the website;
• prevent misuse, fraud, unauthorised access and other security incidents;
• comply with legal, regulatory, tax, accounting or other lawful obligations; and
• protect our legal rights and legitimate business interests.

We do not use enquiry information for unrelated purposes that are incompatible with the purpose for which it was collected without an appropriate legal basis or notice.

5. Legal bases for EEA/UK processing

Where the GDPR or UK GDPR applies, our legal basis may include: taking steps at your request before entering into a contract; performing a contract; complying with a legal obligation; pursuing legitimate interests, where those interests are not overridden by your rights; or obtaining your consent where consent is required. Where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

6. Who we share information with

We do not sell personal information. We may disclose information to service providers that support website hosting, communications, security, information technology, email delivery or professional services, where necessary and subject to appropriate contractual or legal safeguards.

We may also disclose information where required by law, court order or lawful governmental request, or where reasonably necessary to establish, exercise or defend legal claims, protect people or property, investigate suspected fraud or abuse, or support a corporate transaction such as a merger, acquisition or restructuring.

7. International transfers

Orbital Quest may work across jurisdictions and some service providers may process information outside the country in which you are located. Where the GDPR/UK GDPR applies and personal data is transferred outside the relevant protected area, we will use a lawful transfer mechanism where required, such as an adequacy decision or appropriate safeguards including standard contractual clauses, together with any supplementary measures required by applicable law.

8. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to respond to enquiries, maintain appropriate business records, resolve disputes, enforce agreements and comply with legal obligations. Retention periods may vary according to the type of information and applicable legal or regulatory requirements.

9. Security

We use reasonable technical, organisational and administrative safeguards designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. No internet transmission or storage system can be guaranteed to be completely secure. We do not request passwords, payment-card details or other credentials through this website's general enquiry form.

10. Your EEA/UK privacy rights

Where applicable, you may have the right to access your personal data; correct inaccurate data; request deletion; restrict processing; object to certain processing; receive certain data in a portable format; withdraw consent; and lodge a complaint with a competent data protection supervisory authority. These rights are subject to legal exceptions and conditions.

11. United States privacy rights

Depending on the state in which you reside and whether the relevant law applies to Orbital Quest, you may have rights such as the right to know/access personal information collected about you; request deletion; request correction of inaccurate information; obtain a portable copy; opt out of the sale or sharing of personal information, targeted advertising or certain profiling; limit certain uses or disclosures of sensitive personal information; and appeal a decision concerning a privacy request.

California: to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies, California residents may have additional rights including the rights to know, delete, correct, opt out of sale/sharing, limit certain uses of sensitive personal information and receive equal treatment for exercising privacy rights. Orbital Quest does not sell personal information and does not currently use personal information for cross-context behavioural advertising. We do not knowingly collect or use sensitive personal information beyond what is necessary to handle an enquiry.

Where a U.S. privacy law provides a right to appeal, you may request an appeal by contacting us using the details below. We will process authenticated requests within the period required by applicable law. We may need to verify your identity before fulfilling a request, using information reasonably necessary to protect against fraudulent requests. You will not be discriminated against for exercising applicable privacy rights.

12. Children

This website is intended for business and professional audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website. If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action. Where another law provides a higher age threshold or additional protections, we will apply the requirements that govern the relevant processing.

13. Cookies and similar technologies

Our current website does not use non-essential analytics, advertising or tracking cookies. It may use essential technical mechanisms and browser storage to operate the site and remember a privacy preference. Please see our Cookie Policy for further information.

14. Automated decision-making and profiling

We do not currently use this website to make decisions about you based solely on automated processing that produce legal or similarly significant effects. If this changes, we will provide the notices and rights required by applicable law.

15. Data protection requests and contact

To exercise a privacy right, ask a question or make a complaint, email info@orbitalquest.com. Please state the nature of your request and, where appropriate, the jurisdiction in which you reside. We will not require you to create an account solely to exercise a privacy right where applicable law prohibits such a requirement.

16. Changes to this policy

We may update this policy when our practices, services, legal obligations or technology change. The “Last updated” date at the beginning of the policy will be revised when material changes are made. Where required, we will provide additional notice or obtain consent.

17. Important legal note

This policy is designed to reflect the current website and commonly applicable privacy safeguards. The specific obligations that apply to Orbital Quest depend on its legal structure, location, business activities, thresholds and data-processing arrangements. Nothing in this policy limits rights that cannot lawfully be limited.